My cousin has made an account on here and said he never gets the activation email sent to his email address!

He has tried making an account and using another email address and that has not worked either, He has also used the troubleshooter to re send the email again and still no activation code sent. annoying as his a good player and wants an account on here.

He said he did sent 2 emails but still they have not replied!

I thought i would ask for him to see why this is happening for.

cheers

is it on the correct email address? usually they send one straight away but i think it can take up to 24 hours

correct email address and has been waiting days and days and has re sent it again and still nothing

has checked all folders 2 and nothing, i said very strange!

weird indeed, hopefully admin can sort it for you

I Had the same problem when i deactivated and wanted to reactivate tried for 2 days and 4 different emails and Had to contact admin in the end. Spinner then ativated it for me.

Its ok he has done it now, admin sent a message to him.

please cap thanks

It does not work on hotmail but it works on gmail

Some validations aren't going through at the moment and we've been activating accounts manually when people put in an contact us ticket.

What about the people that don't get in touch?

This happens on Pool also. Will this be fixed any time soon? And can we be notified when this bug is fixed thank youuuu.

have u looked in ur spam/junk mail as that happend to me

Yep. Never receive the email.

What about them??

if you don't receive the email within 24hrs then it's obvious something isn't right, so if they don't use contact us or inform a member of staff online about it then that is there problem, same with anything really it's just common sense.

Dunno what you mena by this post fuunky when its clear "Some validations aren't going through at the moment " as said by Admin themselves. If im a new user, id be waiting 3 days for the email that I never receive, then there is an option to resend the email again which doesnt get sent.. I would just give up and not bother.

I don't know what you mean by you're post either?? As you can see i was replying to dreams...

It's common sense that if you are having problems with something then you ask for help, If you sit there and not say a word how are staff supposed to know about it unless someone else already informed them, so If you don't say anything, then that would be your own problem, wouldn't it??

My point was an issue like this needs an immediate solution for obvious reasons. I can't think of a bigger turn off for a new user than having to keep checking their email account over a 24 hour period for an email that will never arrive due to no fault of their own.

You can't rely on everyone getting in touch via the contact us method. That may be common sense to you in that they will, but not everyone is inclined in the same way. It's a site problem, nothing to do with the person creating the account, so believing (Like you do) everyone should simply get in touch simply isn't viable.

If anything the site should be validating accounts they see are not activated within 24 hours and not be waiting for the new user to sort out the problem for them.

Common sense dictates there will be people who just decline to follow it up and go elsewhere. This costs the site potential premium purchases and so in the long run it could end up losing some income in the process.

That's not good.

I can see where you are coming from and i agree, but if you need help with something you do something about it, keeping quiet won't do a thing....problems don't just fix on there own.

The site certainly won't be losing any business, there are people joining all the time.

I agree with you wholeheartedly that to solve a problem you find a solution yourself, in an ideal world. Obviously problems do not fix themselves like you say.

I'm sure you understand not everyone is in the same way inclined as say you and me. A person looking for a quick game of snooker might wait 5 to 10 minutes for an email confirmation and then quickly lose patience, head off back to Google for the next online snooker result and never get to experience the best billiards site on the net.

You're putting the ball into the users court before they have even started the match.



Comments like that are frowned upon in the business world, basically putting aside an individuals issue for the grand scheme of things. Funky in no way holds a monopoly on the net regardless of (In my opinion) being the best snooker related site around.

Pennies make pounds remember and it's the individuals that make this place what it is. Validation emails are the first step in the user process and if that's flawed it's simply bad business from the word go!

You have to have patience....I'm sure this will be fixed asap, not all problems can be fixed within a matter of seconds!!

The reason this site will not lose business is because it's the best snooker site on the net by a mile, so I'm sure "most" people won't mind waiting a bit longer for the validation email rather than going elsewhere and ending up on a very poor snooker site which isn't worth wasting you're time playing.

I would think 99% of users play as a guest before signing up, so I'm sure most will happily wait for the email!!

Edited at 18:40 Mon 21/05/12 (BST)