I saw on a profile someone got their scores reset for violating fair play guidelines

What on earth is that

It means they cheated.

why dont they just out he cheated
its a lot simpler

An example, if someone joins your room and deliberately losing against you, you haven't *actively* cheated, however it breaks our guidelines for gaining rank. Basically it's a polite term that covers all scenarios.

ok but you say we should leave if they are cheating but then we lose ranks so its a bit unfair

What happens if you don't know your opponent has deliberately missed and you go on to make a 80+ frame winning break?

Just wondering because in my view you think their is nothing wrong and you have earned the win rather than someone letting you win.

Prsonally if I had a game and some guy kept joining and then leaving I wouldnt complain about the extra points lol

How can anybody know if your opponent deliberately missed?

exactly
they might just be rubbish
if they muck up then we might think theyre deliberately cheating when theyre not

Although you could make multiple accounts and play yourself

This is all covered here:
http://www.funkysnooker.com/help/cheaters

nick ,
if we lose ranks because someone else is cheating surely we should get them back because if a 900 is playing a 500 who is cheating it clearly says he must leave but he would lose well loads of ranks so it is a bt unfair

How would that work? They could only cheat against you if you was cheating aswell, so the game would be fair in that instance.

no
the 500 is letting the 900 win so in effect the 900 is doing nothing wrong yet he has to leave as the 500 is letting him win
thats a bit unfair in my eyes

But you said you would lose rank, so tell me exactly what ya mean because your contradicting your self.

If you sit there taking 100 wins of someone deliberately losing of course we'll reset your score, even though technically you've done nothing. If in doubt, play it safe and don't stay in the game.

This has been discussed before - and is clearly shown in help - so capped.